FAQ

will 3D glasses be provided or its must buy ?
IMAX 3D movies, come with special IMAX 3D glasses that will be loan to you before you enter the hall and are to be returned after the movie. All other 3D mov...
Tue, 4 Dec, 2018 at 10:11 PM
I would like to know if do you have like a platinum kind of sitting for a couple
Shaw Theatres nex (Serangoon) has two special halls with special recliner seats and serves dinning either at the private lounge area or in hall.
Tue, 4 Dec, 2018 at 10:13 PM
if I want to watch two movies a day is that possible
Yes, of course. There are no restrictions but you must be careful you leave enough time to go from one movie to the other.
Tue, 4 Dec, 2018 at 10:16 PM
can I hold my ticket and pay when I reach the place?
Sorry, no. In order to secure your seats/tickets, you have to complete payment online.
Tue, 4 Dec, 2018 at 10:18 PM
Cart Processing Error
Usually the error happens when a previous transaction was not completed properly nor cleared from your browser. Please try: 1. Use the private mode/incogni...
Wed, 12 Dec, 2018 at 10:46 PM
How to book using safra member?
Kindly be informed that you would need to 1. Log in with your valid login ID and password with SAFRA (www.safra.sg) 2. Click on the bottom of the SAFRA webp...
Thu, 13 Dec, 2018 at 1:29 PM
I can’t book under safra
To enjoy the SAFRA discounts, after you logged on (on safra.sg) and selected your seats, please do the following steps in the video guide - Click on the li...
Wed, 19 Dec, 2018 at 10:06 PM
What is peak period
Off-Peak are usually Mondays -Thursdays, and Peak days are Fridays -Sundays, inclusive of Eve of Public Holidays and Public Holidays.
Wed, 19 Dec, 2018 at 10:09 PM
How do I refund tickets
As part of the terms and conditions you have agreed when purchasing tickets online, there is no refund or cancellation is allowed for online bookings. We th...
Wed, 19 Dec, 2018 at 10:16 PM
can i use voucher , can i book online?
All physical vouchers must be presented in person at the box office for usage and cannot be used for online booking.
Wed, 19 Dec, 2018 at 10:18 PM