FAQ

Recommend to use official websites
We highly recommend to check and book your movie tickets directly on our official website, https:///www.shaw.sg/ for the most up to date show times and info...
Wed, 27 Mar, 2019 at 3:23 PM
How to check if my tickets are booked?
Please use the 'Check Booking' feature on our website.  Please use  Booking Reference, or your email address, or contact number used durin...
Tue, 13 Aug, 2019 at 5:55 PM
I'm looking for schedules / movie session/ show times on .... but it's missing?
The cinema business changes the movies line up every week and we schedule the movies for each location carefully.  Therefore if you do not see any sched...
Mon, 6 May, 2019 at 6:10 PM
I made a online booking but I didn't receive a confirmation email. Is my transaction confirmed?
Please keep in mind email confirmation may not be instantaneous - a few minutes may pass between making an online booking and receiving your confirmation em...
Tue, 13 Aug, 2019 at 5:37 PM
What are the current ticket prices ?
Price/Period Off-Peak Mondays -Thursdays, Except Opening Titles /Sneaks, Eve of PH, PH Peak Fridays -Sundays, Eve of PH, PH Mon-Thurs Opening Titles &...
Mon, 22 Apr, 2019 at 12:09 PM
How do i check if my transaction is successful if i encountered any errors at the payment page?
You can check your transaction status here, via your desktop or on your mobile device.
Tue, 9 Apr, 2019 at 12:29 PM
I would like to book for a movie but it is not available on your website yet. Why?
Generally, new movies are released on a Thursday and that is also when the new schedule is put up. We update our Saturday to Wednesday show times, every Fri...
Thu, 30 Aug, 2018 at 11:28 AM
Why aren't session times available sooner?
Session times are unable to be made public more than a few days in advance simply because there are too many variables. The movie exhibition business is...
Thu, 30 Aug, 2018 at 11:28 AM
3rd Party Apps and websites (like Popcorn, incinema.sg)
As these apps and websites are owned and run by 3rd party companies, we are not able to control nor verify the accuracy of the information shared (movie rat...
Mon, 29 Oct, 2018 at 6:29 PM
Films rated PG13
Films rated PG13 is an advisory rating for parents to note there are scenes or themes unsuitable for younger children. However, there's no age restric...
Tue, 2 May, 2017 at 9:35 PM