FAQ

Is there any concession for Students or Senior Citizens?
Yes, concession is applicable only from Mon to Fri before 6PM, excluding Eve and PH).  For more information, please look through the Terms & Conditi...
Mon, 29 Oct, 2018 at 7:15 PM
How to contact us?
During office hours, and when our Customer Officers are online, you can do a Live Chat (tab at the bottom right side of the screen). Otherwise you can u...
Mon, 29 Oct, 2018 at 7:19 PM
How many different kind of film ratings are there?
The Board of Film Censors requires that all films to be censor and classified before public exhibition. There are six categories:   Film Classification Rat...
Thu, 30 Aug, 2018 at 5:25 PM
Are there subtitles for the films? OR what does the '+' or '*' mean?
Subtitles for the films are indicated in the 'Showtimes' page next to the session times with + : Chinese subtitles and * : English subtitles.
Wed, 19 Dec, 2018 at 10:12 PM
How can I buy ticket(s) online?
Yes! You can now buy tickets online!  We accept the major credit cards like VISA and Mastercard for payments.  Please visit https://www.shaw.sg on you...
Mon, 29 Oct, 2018 at 7:09 PM
Is there any online booking surcharge?
Yes. There is a S$1.50 charge per transaction on our online/mobile booking systems.
Mon, 29 Oct, 2018 at 7:06 PM
I would like to book for a movie but it is not available on your website yet. Why?
Generally, new movies are released on a Thursday and that is also when the new schedule is put up. We update our Saturday to Wednesday show times, every Fri...
Thu, 30 Aug, 2018 at 11:28 AM
Why aren't session times available sooner?
Session times are unable to be made public more than a few days in advance simply because there are too many variables. The movie exhibition business is...
Thu, 30 Aug, 2018 at 11:28 AM
How do I collect my tickets?
Your tickets are immediately available for collection at the box office of the theatre that you had booked your tickets. An email receipt will be sent to y...
Thu, 30 Aug, 2018 at 11:29 AM
Will my credit card still be charged if I did not collect the ticket(s) ?
Yes, you will still be charged through your credit card company. No refund or cancellation is allowed for online bookings.
Mon, 29 Oct, 2018 at 7:20 PM