FAQ

I closed the window mid-transaction and now the seats that I want are on hold
Seats on hold will be released in 10minutes if the transaction is not completed by the patron.
Tue, 4 Dec, 2018 at 10:00 PM
I would like to purchase concession tickets for senior citizens / children / student pricing. How do I book online?
Concession tickets can only be bought over the Shaw Theatres box offices.  Photo-identity documents, as proof of age, are required for verification at p...
Mon, 29 Oct, 2018 at 6:59 PM
How can I buy ticket(s) online?
Yes! You can now buy tickets online!  We accept the major credit cards like VISA and Mastercard for payments.  Please visit https://www.shaw.sg on you...
Mon, 29 Oct, 2018 at 7:09 PM
Is there any online booking surcharge?
Yes. There is a S$1.50 charge per transaction on our online/mobile booking systems.
Mon, 29 Oct, 2018 at 7:06 PM
Will my credit card still be charged if I did not collect the ticket(s) ?
Yes, you will still be charged through your credit card company. No refund or cancellation is allowed for online bookings.
Mon, 29 Oct, 2018 at 7:20 PM
How safe is it for me to purchase ticket(s) online?
All booking pages in our website use SSL (Secure Socket Layer) encryption. This is the most popular security standard used on the internet. SSL encrypts dat...
Thu, 30 Aug, 2018 at 11:29 AM
What are the minimum requirements to best view our website and make a booking online?
Browser Options : Mozilla Firefox 3.6 or higher Google Chrome 11.0 or higher Opera 11.11 or higher Specific Settings : Cookies Enabled JavaScript Enab...
Mon, 29 Oct, 2018 at 7:05 PM
How to contact us?
During office hours, and when our Customer Officers are online, you can do a Live Chat (tab at the bottom right side of the screen). Otherwise you can u...
Mon, 29 Oct, 2018 at 7:19 PM
Why is the website so slow in loading during peak periods?
While we are constantly upgrading our systems to serve you better, sometimes heavy traffic to our website during peak periods might cause the users experienc...
Mon, 29 Oct, 2018 at 7:01 PM
What is 3-D Secure and why is there a need for a One-Time Password (OTP) to complete an online payment?
3-D Secure (3DS) is an added layer of security for online credit and debit card transactions. When a Singapore cardholder makes a purchase at a merchant web...
Thu, 30 Aug, 2018 at 11:33 AM