FAQ

How safe is it for me to purchase ticket(s) online?
All booking pages in our website use SSL (Secure Socket Layer) encryption. This is the most popular security standard used on the internet. SSL encrypts dat...
Thu, 30 Aug, 2018 at 11:29 AM
I made a online booking but I didn't receive a confirmation email. Is my transaction confirmed?
Please keep in mind email confirmation may not be instantaneous - a few minutes may pass between making an online booking and receiving your confirmation em...
Mon, 29 Oct, 2018 at 7:41 PM
What are the minimum requirements to best view our website and make a booking online?
Browser Options : Mozilla Firefox 3.6 or higher Google Chrome 11.0 or higher Opera 11.11 or higher Specific Settings : Cookies Enabled JavaScript Enab...
Mon, 29 Oct, 2018 at 7:05 PM
How do i check if my transaction is successful if i encountered any errors at the payment page?
You can check your transaction status here, via your desktop or on your mobile device.
Tue, 9 Apr, 2019 at 12:29 PM
Why is the website so slow in loading during peak periods?
While we are constantly upgrading our systems to serve you better, sometimes heavy traffic to our website during peak periods might cause the users experienc...
Mon, 29 Oct, 2018 at 7:01 PM
What is 3-D Secure and why is there a need for a One-Time Password (OTP) to complete an online payment?
3-D Secure (3DS) is an added layer of security for online credit and debit card transactions. When a Singapore cardholder makes a purchase at a merchant web...
Thu, 30 Aug, 2018 at 11:33 AM
I would like to purchase concession tickets for senior citizens / children / student pricing. How do I book online?
Concession tickets can only be bought over the Shaw Theatres box offices.  Photo-identity documents, as proof of age, are required for verification at p...
Mon, 29 Oct, 2018 at 6:59 PM
What is the difference between IMAX 3D and the normal 3D movies?
IMAX is an imported state-of-art technology to deliver the world's most immersive movie experience. The projection technology is different from the nor...
Thu, 30 Aug, 2018 at 11:34 AM
How much is the movie ticket for SHAW THEATRES premiere and what does it include?
Our movie ticket price for SHAW THEATRES premiere ranges from $20 - $30, depending on the time that you are watching and if it is a 2D or 3D movie. The ...
Wed, 13 Feb, 2019 at 10:45 AM
Is there any promotion or discount?
Together with our partners like SAFRA, M1, OCBC, Maybank and others, we have numerous promotions and offers. Please visit our SHAW THEATRES website for ...
Mon, 29 Oct, 2018 at 6:53 PM