After payment: transaction and orders questions

How to check if my tickets are booked?
Please use the 'Check Booking' feature on our website.  Please use  Booking Reference, or your email address, or contact number used durin...
Tue, 13 Aug, 2019 at 5:55 PM
I made a online booking but I didn't receive a confirmation email. Is my transaction confirmed?
Please keep in mind email confirmation may not be instantaneous - a few minutes may pass between making an online booking and receiving your confirmation em...
Tue, 13 Aug, 2019 at 5:37 PM
How do i check if my transaction is successful if i encountered any errors at the payment page?
You can check your transaction status here, via your desktop or on your mobile device. Desktop Mobile
Sat, 12 Sep, 2020 at 5:39 PM
Can I purchase tickets in advance at the box office/online?
Yes, you can purchase tickets at our box offices and online services, as long as the schedules are available. Why are the schedules still not available?...
Mon, 6 May, 2019 at 6:13 PM
How do I collect my tickets?
Your tickets are immediately available for collection at the box office of the theatre that you had booked your tickets. An email receipt will be sent to y...
Thu, 30 Aug, 2018 at 11:29 AM
I closed the window mid-transaction and now the seats that I want are on hold
Seats on hold will be released in 10minutes if the transaction is not completed by the patron.
Tue, 4 Dec, 2018 at 10:00 PM
Will my credit card still be charged if I did not collect the ticket(s) ?
Yes, you will still be charged through your credit card company. No refund or cancellation is allowed for online bookings.
Mon, 29 Oct, 2018 at 7:20 PM
Cart Processing Error
Usually the error happens when a previous transaction was not completed properly nor cleared from your browser. Please try: 1. Use the private mode/incogni...
Wed, 12 Dec, 2018 at 10:46 PM
Are my tickets refundable?
As part of the terms and conditions you have agreed when purchasing tickets online, there is no refund or cancellation is allowed for bookings. We thank y...
Mon, 2 Dec, 2019 at 9:21 PM