If you did not reach the 'Payment Successful' page at the end of your online booking, it indicates that your booking did not successfully complete the entire transaction.

Please try again.

There will be no email receipt nor seats reserved when it's a failed transaction.

You can use the 'Check Booking' feature - How to check if my tickets are booked?

Q: Why was my credit card charged if the transaction failed?

A: When you click on the 'Pay' button, several steps are involved, such as connecting to the payment gateway, verifying the validity of your credit card, checking for sufficient funds, and applying 3DS security measures like a One-Time-Pin sent via SMS or your bank app.

In many cases, the payment verification process from the bank may take longer than anticipated or might time out, causing the system to treat it as a failed transaction even though your card was charged.

If you find yourself in this situation, please contact us, and we will be more than happy to assist you.